Privacy Policy

Effective date: July 28, 2026

Cen-Tex Pest Control LLC (“Cen-Tex Pest Control,” “Cen-Tex,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit wacobugs.com, request a quote, schedule or receive pest-control services, communicate with us, or otherwise interact with our business.

1. Information We Collect

Information You Provide

We may collect information you provide directly to us, including:

Contact information, such as your name, email address, telephone number, and communication preferences.
Property and service information, such as your street address, city, ZIP code, pest concerns, requested services, appointment details, and service notes.
Communications you send to us through forms, email, telephone, text message, reviews, or other channels.
Customer and transaction information, such as service history, agreements, invoices, payment status, and related account records.
Text-message consent and preference records, including whether you selected an opt-in checkbox and your opt-out requests.

When you make an electronic payment, payment information is handled by the payment processor used for the transaction and is subject to that provider’s privacy and security practices.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect limited technical and usage information, including:

Internet Protocol (IP) address, browser type, device type, operating system, and approximate location derived from an IP address.
Pages viewed, links selected, referring website, date and time of visits, and interactions with forms or advertisements.
Cookie identifiers, advertising identifiers, and similar website-usage information.

Information From Other Sources

We may receive information from advertising or lead platforms, referral sources, business partners, review platforms, and other sources when you ask those sources to connect you with us or when the disclosure is otherwise permitted by law.

2. How We Use Information

We may use personal information to:

Respond to inquiries, provide pricing or service information, and offer available appointment times.
Schedule, perform, document, and support pest-control services.
Manage customer records, agreements, invoices, payments, warranties, re-services, and account communications.
Communicate by telephone, email, or text message as requested, consented to, or otherwise permitted by law.
Send service reminders, follow-up communications, and occasional service offers when permitted.
Record and honor communication preferences, consent, and opt-out requests.
Operate, maintain, troubleshoot, personalize, and improve our website and services.
Measure website traffic and advertising effectiveness and improve our marketing campaigns.
Protect our customers, employees, systems, and business; prevent fraud or misuse; and enforce our agreements.
Comply with applicable laws, regulations, licensing requirements, legal process, and recordkeeping obligations.

3. How We Disclose Information

We may disclose personal information in the following circumstances:

Service providers. We may provide information to companies that support our website, hosting, customer-management and scheduling systems, communications, text-message delivery, email, payments, accounting, analytics, advertising, and other business operations. These providers process information in connection with the services they perform for us, subject to their agreements, privacy terms, and applicable law.
Analytics and advertising. We may allow analytics and advertising providers, such as Google, Meta/Facebook, Microsoft, TikTok, or similar providers when enabled, to process limited device and website-activity information to measure traffic, understand advertising performance, and improve campaigns.
Legal, safety, and compliance purposes. We may disclose information when reasonably necessary to comply with law, legal process, regulatory requirements, or lawful requests; protect rights, safety, and property; investigate fraud or misuse; or enforce our agreements.
Business transactions. Information may be transferred as part of a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, subject to applicable law.
At your direction. We may disclose information when you direct us to do so or provide consent.

4. Sale of Information and Mobile-Data Commitment

We do not sell personal information for money. We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers and wireless carriers solely as needed to operate and deliver our text-message program, maintain records, prevent fraud or misuse, or comply with law. A customer’s consent to receive text messages from Cen-Tex Pest Control is not transferred to another business.

5. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, and similar technologies that help the site function, remember preferences, understand how visitors use the site, measure form submissions, and evaluate advertising. Our website may use tools provided by companies such as Google and Meta/Facebook and may use additional advertising or analytics providers when enabled.

You can adjust cookie settings through your browser and may be able to use opt-out controls offered by individual analytics or advertising providers. Blocking certain technologies may affect how parts of the website work.

6. Text Messages and Other Communications

If you affirmatively opt in to receive text messages, Cen-Tex Pest Control may send recurring automated messages about your inquiry, quotes, appointments, services, account or billing matters, customer-care follow-up, and occasional service offers, consistent with the disclosure shown when you opt in.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive marketing text messages is not a condition of purchasing services. Please review our SMS Terms & Conditions for additional information.

You may unsubscribe from marketing emails using the unsubscribe link included in the message, when available, or by contacting us. We may still send non-marketing communications that are necessary to provide requested services or manage an existing customer relationship.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining customer and consent records, meeting legal, tax, accounting, licensing, warranty, and dispute-resolution obligations, and protecting our business. Retention periods vary depending on the type of information and the reason it was collected.

8. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Your Choices and Privacy Requests

You may contact us to update or correct your contact information or communication preferences. Where applicable law provides privacy rights, you may also request access to, correction of, deletion of, or a copy of certain personal information, or request to opt out of certain uses.

To submit a request, email pestcontrol@wacobugs.com or call 254-235-0877. We may need to verify your identity before completing a request. We may deny or limit a request when permitted by law, including when information must be retained for service, payment, legal, regulatory, security, or recordkeeping purposes.

10. Children's Privacy

Our website and services are intended for adults seeking pest-control services and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

11. External Links

Our website may link to websites or services operated by other organizations. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Material changes will apply prospectively unless otherwise permitted by law.

13. Contact Us

If you have questions or requests concerning this Privacy Policy, contact:

Cen-Tex Pest Control LLC

2805 Risinger Road
Lorena, Texas 76655

Email: pestcontrol@wacobugs.com

Phone: 254-235-0877

Website: https://wacobugs.com